Refund & Cancellation Policy

Company: Ruindom Ltd
Company No: 16677417
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@ruindom.com

At Ruindom Ltd, we value customer satisfaction. However, since our products are digital content (PDF e-books), the refund and cancellation terms differ from physical goods.

1. General

As the purchased e-books are digital products, once the download starts, the right of withdrawal cannot be exercised.

2. 14-Day Rule

If the download has not started, you may request a cancellation and refund within 14 days from the purchase date.

3. Invalid / Faulty File

If the file is corrupted or the download link does not work, we will provide a new working download link free of charge.

4. How to Request

Please contact info@ruindom.com with your order number. We will respond to all refund requests within 24–48 hours.